Control Panel - User Guide.

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Support Center
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Trouble Tickets

Although Control Panel provides quite a facilitated system of site management through a user-friendly interface, you may still face some questions or troubles. This is when Trouble Tickets become useful as a means of communication between the user and the technical administrator. Virtually every form contains a link to the TT form where you can report your problem:

These links will bring you to the Add Trouble Ticket page. You can also get to this page by selecting Make a Ticket from the Support Center menu:

 

Sending Trouble Tickets

There are two ways for you to send a Trouble Ticket:
  • click the Trouble Ticket icon from the page where you got confused at or ran into a trouble
  • choose Made a Ticket in the Support Center menu.

In both cases, the following form will appear :

  • Title: name the problem as you would like to refer to it.
  • E-mail: your e-mail address. It is required if you want to receive an e-mail confirmation that your trouble ticket was received by the technical administrator.
  • Web Only: tick this box if you do not want to receive the e-mail confirmation.
  • Priority: state how important or urgent it is for you to have this problem taken care of.

Browsing through Trouble Ticket List

The Trouble Tickets submitted are added to the Trouble Tickets List. To view the complete list of trouble tickets, select Trouble Tickets in the Support Center menu. You will be brought to the Trouble Tickets page:

Click any of the column headers to sort your TT entries.
To modify or add a new message or view details for a specific trouble ticket, click the corresponding title link and enter changes into the form that appears:

When a trouble ticket is answered, an asterisk (*) will appear next to the appropriate TT link in the Trouble Tickets page:



Click the TT title link to view the answer to your question in the answer section.


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